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Employee Time & Attendance System Maintenance Services

Bronze Support Services

All Acumen customers receive the Bronze level of maintenance and support, which provides per diem support.

Each call into Acumen’s Call Center will be required to purchase a 3-hour block of time at $495.00. Once 3 hours is exceeded, additional hours will be billed at an hourly rate of $165.00.

Engineering labor is not included in the 3-hour support block. Engineering time will be estimated and a proposal will be submitted if requested.

Support over holidays is not included in the Bronze level of support.

Support Type	Per Diem (Per Call) During Normal Business Hours Only
Support Hours	Monday - Friday, 8:00 AM - 5:00 PM EST
Response Time	Call-back within 60 minutes Work is scheduled based on current case-load and technician availability All higher support levels have precedence
Support Services	Per case cost: $495 per call (3 hour block) No after-hours or holiday support
Holiday Schedule	New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day After Thanksgiving Christmas Eve (Half Day: 8:00 AM - 12:00 PM) Christmas Day

Learn more about Acumen's other maintenance services:

Read our whitepaper to discover the return on investment for our employee time and attendance systems.

Click here to request a quote for our employee time and attendance systems and software.

Acumen Data Systems is a leading provider of business automation and workforce automation software. Acumen's ViewSUITE is a cost effective, robust set of business applications, including systems and software for employee time and attendance, labor management, HR management and employee self-service, employee scheduling, facility door access control, job tracking, job costing, and shop floor data collection. ViewSUITE's cornerstone benefits include bottom-line savings via automation and the reduction of paperwork and data entry redundancy.