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Employee Time & Attendance System Maintenance Services
Gold Support Services
Acumen Silver support is an annual support contract that ensures support any time, any day - 24/7/365.
Gold-Level Support Services
- Questions
- Review of setup and managing of rules, settings, and details of the software
- Review of maintaining, or altering data and records inside software
- Reconfiguration of supported Software or Hardware
- Reporting Issues
- Requesting Training
- Requesting Install / Re-Install
- Requesting free software upgrade
Support Type |
Any Time, Any Day (24/7/365) Support; Four Calls Per Month |
Support Hours |
Any Time, Any Day (24/7/365) |
Response Time |
- Call-back within 30 minutes
- Work is scheduled based on current case-load and technician availability
- All higher support levels have precedence
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Support Services |
- Issues and questions answered - four per month
- Receives priority over Bronze and Silver customers
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Learn more about Acumen's other maintenance services:
Contact us to find out more.
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