Employee Time & Attendance System Maintenance Services
Platinum Support Services
Acumen Platinum support is an annual support contract that is customer-defined.
Platinum-Level Support Services (Examples)
- Unlimited Questions
- Unlimited Issue Resolution
- Unlimited Training
- Unlimited Upgrades
- Engineering Support
Support Type |
Unlimited Any Time, Any Day (24/7/365) Support |
Support Hours |
Any Time, Any Day (24/7/365) Support |
Response Time |
- Call-back within 30 minutes
- Work is considered highest priority
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Support Services |
- Issues and questions answered
- Receives priority over all customers on lower plans
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Learn more about Acumen's other maintenance services:
Contact us to find out more.
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