Employee Time & Attendance System Maintenance Services

Silver Support Services

Acumen Silver support is an annual support contract that ensures support during normal business hours (Monday - Friday 8:00 AM - 5:00 PM).

Questions (2 Per Month)
Review of setup and managing of rules, settings, details and objects that relate to normal operation of the supported software
Review of maintaining, or altering data and records inside supported software
Reconfiguration of supported Software or Hardware
Reporting Issues
Requesting Training
Requesting Install / Re-Install
Requesting free software upgrade

Support Type	Normal Business Hours Only; Two Calls Per Month
Support Hours	Monday - Friday, 8:00 AM - 5:00 PM EST
Response Time	Call-back within 30 minutes Work is scheduled based on current case-load and technician availability All higher support levels have precedence
Support Services	Issues and questions answered - two per month Receives priority over Bronze customers
Holiday Schedule	New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day After Thanksgiving Christmas Eve (Half Day: 8:00 AM - 12:00 PM) Christmas Day

Learn more about Acumen's other maintenance services:

Acumen Data Systems is a leading provider of business automation and workforce automation software. Acumen's ViewSUITE is a cost effective, robust set of business applications, including systems and software for employee time and attendance, labor management, HR management and employee self-service, employee scheduling, facility door access control, job tracking, job costing, and shop floor data collection. ViewSUITE's cornerstone benefits include bottom-line savings via automation and the reduction of paperwork and data entry redundancy.