Support

Acumen Data Systems provides complete support to ensure uptime and complete satisfaction. We have invested in the latest tools and applications, enabling us to support you better, faster, and more accurately than any other service provider.

Acumen goes to great lengths to provide clients with the highest level of technical support services in the industry.

From Service Center repair for terminals and scanners to full 7-day-24-hour telephone support and On Site systems support, Acumens’ support services offer the options to meet your business objectives.

• Microsoft Certified Professionals
• Highly trained and motivated individuals
• Manned support hours 8:30 to 5:30 EST
  24-hour support available (Technicians are paged during off-hours)
• 24-hour connectivity support for Acumen in-house hosted solutions
• Remote Assistance through web-enabled remote access software
• On-site and Acumen in-house training available
• Delivery and implementation services available

Acumen has specialists in bar code data collection, a full array of scanning abilities, application-specific fixed and hand-held computers, wireless networks, and a full array of software programs like ViewSUITE available at all times for our valued customers.

All technical support staff are located within the United States. Immediate support is available during business hours. All support tickets are tracked within our computer system. If any issue is not resolved immediately by our technical staff, it is escalated to our engineering team.

Learn about our training services.

Learn about our maintenance services.